Orders & Payments
How do I place an order?
Browse the collection, choose the piece you love, select any available options, and add it to your cart. Follow the secure checkout steps to complete your order.
Which payment methods do you accept?
Our demo store supports major credit and debit cards. Available payment methods will be shown at checkout and may vary by location.
Can I change or cancel my order?
Contact us as soon as possible with your order number. We will do our best to help before the order enters processing or dispatch.
Will I receive an order confirmation?
Yes. A confirmation email is sent to the address provided at checkout. If it does not arrive, check your spam folder or contact our team.
Shipping & Delivery
Where do you deliver?
Delivery availability depends on the product and destination. Enter your address at checkout or contact us to confirm service to your area.
How long will delivery take?
Estimated delivery windows are shown on the product page or at checkout. Made-to-order items may require additional preparation time.
Can I track my order?
When tracking is available, we will email your tracking details once your order has been dispatched.
Do you offer white-glove delivery?
Delivery services vary by item and location. Contact our team before ordering to confirm available delivery and assembly options.
Returns & Exchanges
What is your return policy?
Eligible unused items may be returned within 30 days of delivery, subject to the full Returns & Exchanges Policy. Some made-to-order, final-sale, or customized items may be excluded.
How do I start a return?
Email hello@furnevora.com with your order number and reason for return. Our team will share the next steps and applicable instructions.
When will I receive my refund?
Approved refunds are issued to the original payment method after the returned item has been received and inspected. Processing times depend on your payment provider.
What if my item arrives damaged?
Please contact us within 48 hours of delivery with your order number and clear photos of the packaging and item so we can review the issue.
Products & Care
Are product dimensions listed?
Yes. Check the Dimensions or Specifications section on each product page before ordering. Please measure your room, doorways, and access points.
Do colors look exactly like the photos?
We aim to represent colors accurately, but appearance may vary slightly due to lighting, photography, and screen settings.
How should I care for my furniture?
Follow the care instructions on the product page and any care guide supplied with your item. If you are unsure about a material, contact us before using a cleaning product.
Are your products sustainable?
We share verified material and sourcing details where available on individual product pages. Please refer to each product listing for specific information.
Still have a question?
We’re happy to help you find the right answer. Send us a note and our team will get back to you.